At Loan Princess we strive to provide you the best of financial assistance in the industry. At the same time, we acknowledge and welcome your feedback and/or complaint regarding our services.

Before writing to us kindly note that none of our financial executives have ever prompted you to avail a loan. We are strictly the loan brokers and introduce you to the lenders. We advice and never sell the loan.

If anyone claiming to be representative from Loan Princess has sold you a loan, you might have been conned! None of our executives have ever called you to sell the loan.

Kindly write to us on the matters pertaining to our services only.

Please do not forget to share your complete details with contact number and address. Kindly share the nature of complaint along with brief description of the matter with suggestions to resolve it.

You can either email us or message directly on our website. For snail mail, use following address:

The Compliance Manager

Loan Princess

By email: complaints@loan-princess.uk

After receiving your message we will try to redress the issues in the shortest possible time.

If, however, it takes more time to resolve the matter, we will inform you about the same. You can be rest assured that we will make all efforts to respond you no later than 8 weeks from the date when you first contacted us.

To keep the conversation transparent we will share the reason for the delay and keep you posted for when you can expect the response.

We are committed to offer you complete redressal and thus we do not object if you refer the matter to Financial Ombudsman Service (FOS).

Customer’s satisfaction is our priority and thus we want you to keep the interaction open with us and let us know your expectations throughout the conversation.

After completing the course of redressal, if you want to contact FOS, please note that you should contact them before the 6 months of our final response.

Here are the contact details for your convenience:

The FinancialOmbudsmanService, Exchange Tower, London, E14 9SR. Telephone: 0300 1239 123.

Email: complaint.info@financial-ombudsman.org.uk

You can also gather more information on the official website:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform. (http://ec.europa.eu/odr)